With increasing levels of anxiety, mental health challenges, abusive, aggressive and violent behaviour towards frontline staff, navigating health and safety wellbeing compliance and governance has never been more challenging. It’s now more important than ever to equip frontline staff with proven strategies to de-escalate and stay safe in conflict situations.
Within this fully immersive experience, the learner has the opportunity to safely manage conflict situations using proven techniques, developing resilience and confidence.
At the end of this module, learners will be able to assess a conflict situation and determine if the person is displaying neutral, escalated or violent behaviour based on their tones, gestures and space, use space and exit strategies to stay safe in situations involving a violent person, and much more.
Total flexibility for timing and location of delivery
Customizable environments and exercises to suit an industry
Immersive scenarios provide safe but convincing conflict situations
Platform tracks body positioning and communication choices
Real-time communication between observers and learners for focused training
Platform monitors awareness, engagement, and follow up activities such as reporting
Escalating character responses to challenge learners
Flexible delivery options including in-house for larger organisations