Bring clarity, capability, and
consistency to your workforce.
FAQ's
ACTIVATE MDM LITE
The easy way to manage VR training devices at scale.
Frequently Asked Questions
Plan Overview
✓ Device enrollment and management
✓ App and content deployment
✓ Security policy configuration
✓ Native device settings management
✓ Wi-Fi configuration
✓ Firmware update control
✓ Device location tracking (where enabled)
✓ Role-based administrative permissions
This plan focuses exclusively on core device management capabilities.
✓ App and content deployment
✓ Security policy configuration
✓ Native device settings management
✓ Wi-Fi configuration
✓ Firmware update control
✓ Device location tracking (where enabled)
✓ Role-based administrative permissions
This plan focuses exclusively on core device management capabilities.
The ACTIVATE MDM Lite free plan is valid for 6 months from the activation date. Access the full terms here.
No. A credit card is not required for the 6-month free period.
The free plan is available to registered organizations. A valid work email address is required at signup.
Yes. The 6-month free offer is subject to change and may be modified or withdrawn for new signups at any time.
Account Setup
Account setup may take up to 48 hours after registration is completed.
We need your organization details and an admin contact. If you already have headsets in use, we’ll guide you on the cleanest path to provision them.
Device Compatibility & Enrollment
ACTIVATE MDM Lite is compatible with Android-based XR/VR devices, and supports managing and deploying training across both Pico and Meta Quest fleets. If you are using Meta Quest, you will still use HMS for headset activation, then manage devices day to day in ACTIVATE MDM Lite.
Yes. HMS is still required for Meta Quest activation. After activation, you can manage your devices in ACTIVATE MDM Lite instead of HMS.
No. Bulk enrollment is not supported.
Yes. Devices must generally be factory reset before initial MDM enrollment.
You will need to reset your device. Press the B button on your right controller once you reach the Meta enrollment screens and select Reset when prompted, then enroll your device again.
Follow these steps:
1. Regenerate your Organization Enrollment Token.
2. Go to Meta Admin Centre > Devices > Third-party MDMs.
3. Select your enrollment and go to Management.
4. Click Edit, upload your new enrollment token, then click Update.
1. Regenerate your Organization Enrollment Token.
2. Go to Meta Admin Centre > Devices > Third-party MDMs.
3. Select your enrollment and go to Management.
4. Click Edit, upload your new enrollment token, then click Update.
Remote Management & Capabilities
Yes. You can:
✓ Deploy applications and updates
✓ Configure device policies
✓ View device location (if enabled)
✓ Control firmware updates
✓ Deploy applications and updates
✓ Configure device policies
✓ View device location (if enabled)
✓ Control firmware updates
Yes. ACTIVATE MDM Lite is built for distributed fleets and repeatable rollouts.
Content & Downloads
Once provisioning is complete, your headset will not yet contain any training modules. You can install them in several ways:
1. Force a download over-the-air via ACTIVATE MDM Lite.
2. Use the ACTIVATE MDM Lite device management and library options.
3. Use the SkillsVR Provisioning Tool. Keep the headset plugged in during downloads to maintain charge.
1. Force a download over-the-air via ACTIVATE MDM Lite.
2. Use the ACTIVATE MDM Lite device management and library options.
3. Use the SkillsVR Provisioning Tool. Keep the headset plugged in during downloads to maintain charge.
Data, Expiry & Access
If you do not upgrade:
Your account becomes read-only for 30 days. After 30 days, the account is locked.
Your account becomes read-only for 30 days. After 30 days, the account is locked.
Support
The free plan does not include dedicated support, onboarding services, or SLA-based response times.
For platform-related issues, please upgrade to the paid ACTIVATE MDM offer.
Upgrades & Paid Features
Yes. You may upgrade at any time during the free period.
Premium features available with paid plans include:
✓ EVA
✓ Generate VR
✓ Learning Records (LR)
✓ Dedicated support options
✓ EVA
✓ Generate VR
✓ Learning Records (LR)
✓ Dedicated support options
Get in touch and our sales team will contact you to finalize your plan and payment details.
No. Upgrading does not interrupt active device management services.
Admin & Access Troubleshooting
Ensure you have SkillsVR MDM (Default) selected as your Device Management Provider.
Double check that your account has the Admin role assigned: select your profile (top right) and go to My Profile.
Click on the House icon to return to the Overview page. This will reveal all tab names on the left, including Devices.
