Modules
Conflict Management
Conflict Management
De-escalate and stay safe during conflict
The SkillsVR Conflict Management Training Scenario is a proactive, preventative, and reflective way of teaching conflict management.
Module highlights
Calming the body with breathing techniques
Creating space and time to facilitate safety
Gaining awareness of immediate surroundings
Improve communication skills for de-escalation
Building rapport with customers
Learning signs of aggression or violent behaviour
About this module
With increasing levels of anxiety, mental health challenges, abusive, aggressive and violent behaviour towards frontline staff, navigating health and safety wellbeing compliance and governance has never been more challenging. It’s now more important than ever to equip frontline staff with proven strategies to de-escalate and stay safe in conflict situations.
Within this fully immersive experience, the learner has the opportunity to safely manage conflict situations using proven techniques, developing resilience and confidence.
At the end of this module, learners will be able to assess a conflict situation and determine if the person is displaying neutral, escalated or violent behaviour based on their tones, gestures and space, use space and exit strategies to stay safe in situations involving a violent person, and much more.
Within this fully immersive experience, the learner has the opportunity to safely manage conflict situations using proven techniques, developing resilience and confidence.
At the end of this module, learners will be able to assess a conflict situation and determine if the person is displaying neutral, escalated or violent behaviour based on their tones, gestures and space, use space and exit strategies to stay safe in situations involving a violent person, and much more.
Our subject matter expert
Quinton Swanson
Safety Culture Expert & Global Thought Leader in Conflict Management and Resolution
Quinton Swanson, commonly known as Q to his friends and colleagues, has years of experience training and teaching conflict management and personal safety across a variety of industries.
Q has traveled to many countries around the world, coaching, teaching, instructing, and mentoring, sharing his expertise on conflict management to help create safer environments.
“The impact and potential to empower people with VR training is very inspiring. I'm very privileged and humbled to be part of this initiative.”
Q has traveled to many countries around the world, coaching, teaching, instructing, and mentoring, sharing his expertise on conflict management to help create safer environments.
“The impact and potential to empower people with VR training is very inspiring. I'm very privileged and humbled to be part of this initiative.”
What learners will get out of this module
Know
The signs of imminent violence, when to escape to safety, and how their actions can change the course of the interaction.
Do
Self-manage their tones and gestures to facilitate de-escalation and escape a situation immediately when they identify violence.
Believe
Their safety and the safety of those around them is the most important thing in a conflict situation.
See how we’ve helped others
“The VR experience was an awesome way to place us in what felt like real-life situations and how to effectively deal with conflict, helping us all feel much safer when faced with a tricky customer.”
“This was a good experience to learn how to encounter difficult situations, and I was able to apply what I learned immediately and felt more relaxed dealing with upset customers than before!”
“The VR experience helped the situation feel a bit more real to be able to put what we learn into practice better.”
See what we can do for your business
Ready to provide highly effective, efficient, and engaging training to supercharge your staff? Get in touch to start your SkillsVR journey today!
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