The effectiveness of Soft Skills Training using Virtual Reality

13 Aug 2020
The PwC Study, published in June 2020 - “The Effectiveness of Virtual Reality Soft Skills Training in the Enterprise” findings were very compelling
Our team at JBA work tirelessly to find solutions to old problems using new technology and finding fun ways to train and gain qualifications. We partnered with the New Zealand Ministry of Social Development (MSD) two years ago to come up with new ways of training and assessing individuals for their Soft Skills (or Employability Skills). This is called Skills for Industry (or SFI) and it begins its journey of rolling out very soon.

We have had great success as CCNZ communications advisor Fraser May says, “The opportunity to test the VR experience with career seekers was offered to CCNZ as part of a pilot introduction to civil construction. Career seekers went through the VR traffic control and earthmoving experiences, providing detailed feedback. Overall, the session was an outstanding success. It was well received by career seekers and employers. Building the VR experience into a broader introduction to civil construction worked, and the VR experience complimented an introductory workshop setting well."

As it happens we haven't been the only company exploring VR solutions for training Soft Skills. PwC invested in a study lasting several years. This is what they had to say:
“PwC's Emerging Technology Group has explored the business value of virtual reality (VR) for several years. In the training world, VR has some compelling use cases. Until recently, VR work in the enterprise has focused on job skills simulation training: flight simulators, safety procedures, equipment operation and maintenance, etc. Industries using VR for safety, repair and maintenance simulation training are seeing improvements in process efficiency, but we wondered whether virtual reality would be as effective for training leadership, soft skills or other human-to-human interactions? Does it have advantages over traditional classroom or e-learning methods?"

275%
More confident to act on what they learned after training
4x
More focused than e-learners
4x
Faster than classroom training on average
3.75x
More emotionally connected to the content than classroom learners
V-learn, using virtual reality to train employees on various skills, was more effective than classroom and e-learn training modalities at teaching soft-skills concepts. The v-learners were up to 275% more confident to act on what they learned after training—a 40% improvement over classroom and 35% improvement over e-learn. V-learners were up to four times more focused than e-learners. They completed training on average four times faster than classroom training and 1.5 times faster than e-learn. V-learners were 3.75 times more emotionally connected to the content than classroom learners and 2.3 times more connected than e-learners. On top of those benefits, v-learn was estimated to be more cost-effective than classroom or e-learning modalities when delivered at scale.
V-learning (Virtual Reality Training) will likely be an accelerator that helps drive a new age of enterprise training and education by delivering a cost- effective, immersive, and efficient experience to train employees on soft skills.
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